Refund Policy

Last Updated: [Date]

This Refund Policy explains when refunds are applicable, how refund requests are reviewed, and how approved refunds are processed by W7 Makeup India.

This policy should be read with our Terms & Conditions, Shipping & Return Policy and Offer Terms.

1. General Refund Rule

W7 Makeup India sells cosmetics and beauty products. For hygiene, safety and quality reasons, refunds are subject to product condition, verification and eligibility.

Opened, used, swatched, tampered, damaged-after-delivery or non-resellable products are generally not eligible for refund unless the product delivered was wrong, damaged, defective, expired or otherwise required to be refunded under applicable law.

2. Refunds May Be Approved In These Cases

Refunds may be approved if:

Your prepaid order was cancelled before dispatch.
The product was unavailable after payment.
A duplicate payment was made.
The shipment was lost in transit.
A wrong product was delivered.
A damaged product was delivered.
An expired product was delivered.
A verified manufacturing or quality defect was found.
A refund is required due to pricing, payment or technical error.
The returned product passes our quality check.

3. Refunds Are Usually Not Available In These Cases

Refunds will generally not be provided for:

Opened products.
Used products.
Swatched cosmetics.
Products without original packaging.
Products with broken seals after delivery.
Products without invoice or order proof.
Products damaged due to customer handling.
Products returned after the return window.
Shade mismatch after use.
Change of mind after dispatch.
Minor shade variation due to screen display or lighting.
Allergy or irritation claims without reasonable verification.
Free gifts, samples or promotional items.
COD charges, gift wrapping charges or shipping fees, unless refund is due to our error.

4. Refund Request Window

Refund requests for wrong, damaged, defective, expired or missing products must be raised within 7 days of delivery.

Requests raised after the allowed period may be rejected unless required by applicable law or approved at our discretion.

5. How to Request a Refund

To request a refund, contact us at [Refund Support Email] with:

Order number.
Registered email address or phone number.
Product name.
Reason for refund.
Clear photos or videos of the product and package.
Invoice or proof of purchase.
Batch number and expiry date, where relevant.
Unboxing video, where reasonably required.

Our team will review the request and may ask for additional information.

6. Quality Check

If a return is required, refund will be processed only after the product is received and inspected by our team.

Refund may be rejected if the returned product is:

Used.
Opened.
Swatched.
Altered.
Tampered with.
Missing original packaging.
Different from the product shipped.
Damaged after delivery.
Returned without required proof.
Returned outside the approved process.

If a return fails the quality check, we may reject the refund and may ship the product back to you where possible.

7. Refund Method

Approved refunds will be processed as follows:

Prepaid orders will be refunded to the original payment method.
UPI or wallet payments will be refunded to the same UPI ID, wallet or source where possible.
Card and net banking payments will be refunded through the payment gateway to the original source.
Cash on delivery orders may be refunded through bank transfer, UPI, wallet or store credit after verification.
Store credit or gift card orders may be refunded as store credit or wallet balance.

8. Refund Timeline

Once approved, refunds are usually initiated within 7 to 10 business days.

After initiation, the final credit timeline may depend on your bank, payment gateway, card issuer, wallet provider or UPI provider.

We are not responsible for delays caused by banks or payment partners after refund initiation.

9. Cancellation Refunds

If your prepaid order is cancelled before dispatch and cancellation is accepted by us, the eligible refund will be processed to the original payment method or another approved refund method.

If the order has already been dispatched, cancellation may not be possible and the order may need to go through the return process.

10. Offer Order Refunds

If an order purchased under an offer is cancelled, returned or refunded:

Coupon discount may be reversed.
Cashback may be cancelled.
Store credit may be adjusted.
Free gifts must be returned unused and sealed.
Refund value may be recalculated after adjusting offer benefits.

If only part of an order is returned and the remaining order no longer qualifies for the offer, the refund may be adjusted accordingly.

11. Damaged, Wrong or Expired Products

If you receive a damaged, wrong or expired product, contact us within 7 days of delivery.

Once verified, we may offer replacement, refund, store credit or another suitable resolution.

12. Adverse Reaction Claims

If you believe a product caused irritation or reaction, stop using it immediately and contact us.

Please share order number, product name, batch details, photos, usage details and any relevant medical advice, if available.

Such cases will be reviewed individually. Approval of a refund or replacement does not mean admission of liability.

13. Refund Disputes

If you disagree with a refund decision, you may escalate the issue to [Grievance Email]. We will review the case and respond with a decision or next steps.