Shipping and Return Policy

Last Updated: [Date]

This Shipping and Return Policy explains how W7 Makeup India ships orders, handles delivery issues and processes return requests.

By placing an order, you agree to this policy.

1. Shipping Coverage

W7 Makeup India ships to serviceable pincodes across India.

Shipping availability may depend on courier partner coverage, product type, warehouse location, payment method, local restrictions and operational feasibility.

If your pincode is not serviceable, you may not be able to place an order or choose certain payment options.

2. Order Processing

Orders are usually processed within 1 to 2 business days after successful payment confirmation or COD verification.

Processing may take longer during sale periods, festive seasons, product launches, public holidays, high order volume, stock movement, courier delays or operational disruptions.

3. Delivery Timeline

Standard delivery usually takes 2 to 7 business days after dispatch, depending on your location.

Metro cities may receive orders faster, while remote areas may take longer.

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

Shipping charges, COD charges or handling fees, if applicable, will be shown at checkout before payment.

Free shipping may be available above a specific order value or during selected offers.

Shipping charges may not be refundable unless refund is due to our error or required by law.

5. Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, email, WhatsApp or your account page.

Tracking updates may take some time to appear after dispatch.

6. Delivery Attempts

Courier partners may attempt delivery more than once, depending on their policy.

Please ensure that your address, phone number and availability are correct.

If delivery fails due to incorrect address, unavailable customer, unreachable phone number or refusal of delivery, the order may be returned to origin.

Refund, if applicable, will be processed only after the shipment returns to us and is verified.

7. Damaged or Tampered Shipment

If you receive a visibly damaged, opened, leaking or tampered package:

Do not use the product.
Take clear photos and videos.
Keep the packaging, invoice and product intact.
Contact us within 7 days of delivery.

We may request an unboxing video to verify the issue.

8. Return Eligibility

Return or replacement may be approved if:
Wrong product was delivered.
Product was damaged in transit.
The product was defective.
Product was expired.
The product was missing from the package.
Product is unopened, unused and returnable as per product page.

9. Non-Returnable Products

For hygiene and safety reasons, the following are generally not returnable:

Open cosmetics.
Used products.
Swatched products.
Products with broken seals.
Products without original packaging.
Products without invoice or order proof.
Products damaged after delivery.
Free gifts, samples or promotional items.
Products marked non-returnable.
Products returned after the return window.
Products purchased from unauthorised sellers.

10. Return Window

Return or replacement requests must be raised within 7 days of delivery.

Requests raised after 7 days may be rejected unless required by law or approved at our discretion.

11. How to Raise a Return Request

To raise a return request, contact [Returns Email] with:

Order number.
Product name.
Reason for return.
Photos or videos of the issue.
Invoice or order confirmation.
Batch number and expiry date, where applicable.

Our team will review the request and share the next steps.

12. Reverse Pickup

If your return is approved and reverse pickup is available at your pincode, we may arrange pickup through a courier partner.

If pickup is not available, you may be asked to self-ship the product to our return address.

Self-shipping reimbursement, if applicable, will be confirmed by customer support before shipping.

13. Return Quality Check

All returned products go through a quality check.

Return approval at the request stage does not guarantee refund or replacement.

Refund or replacement may be rejected if the product received by us is opened, used, damaged, incomplete, fake, altered, missing packaging or different from the original item shipped.

14. Replacement

Replacement is subject to stock availability.

If the same product is unavailable, we may offer a refund, store credit or another suitable resolution.

15. Missing Product Claims

If any item is missing from your order, contact us within 7 days of delivery.

Please share package photos, invoice, product images and unboxing video if available.

Claims without sufficient proof may be rejected.

16. Return to Origin

If an order is returned to us due to failed delivery, incorrect address, customer refusal or non-availability, we may contact you for reshipment or refund.

Additional shipping charges may apply for reshipment where permitted.