Last Updated: [Date]
This website is operated by [Legal Entity Name] under the brand name W7 Makeup India. Throughout the website, the terms “we”, “us” and “our” refer to W7 Makeup India.
By visiting our website, browsing products, creating an account, placing an order, participating in offers or using any service provided by us, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Refund Policy, Shipping & Return Policy, Offer Terms, Competition Terms, Mobile Terms and any other policy displayed on our website.
1. Eligibility
By using this website, you confirm that you are legally competent to enter into a contract under Indian law.
If you are under 18 years of age, you may use this website only with the involvement and consent of a parent or legal guardian.
2. Website Use
You may use our website only for lawful, personal and non-commercial purposes.
You must not misuse the website, attempt unauthorised access, interfere with website security, use bots, scrape data, create fake accounts, place fake orders, abuse offers or use the website for any illegal purpose.
3. Account Registration
You may need to create an account to access certain features. You agree to provide accurate, complete and updated information.
You are responsible for maintaining the confidentiality of your login details, password and OTPs. Any activity from your account may be treated as your responsibility unless caused by our fault or an unauthorised system breach.
We may suspend or terminate accounts involved in fraud, fake orders, resale activity, offer misuse, abusive behaviour or violation of our policies.
4. Product Information
We try to display product details, images, shade names, ingredients, prices and descriptions as accurately as possible.
Actual product colour may vary due to screen settings, lighting, photography, device display, skin tone, application method or batch variation.
Packaging, formulation, ingredient lists, shade names, size, design or product availability may change from time to time. Always read the product label, ingredient list, expiry date and usage instructions before use.
5. Cosmetic Use Disclaimer
W7 Makeup products are cosmetic products intended for external use only unless clearly stated otherwise.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
If you have allergies, sensitive skin, irritation history or specific skin concerns, please review the ingredient list and perform a patch test before use. Stop using the product if irritation occurs and consult a qualified professional if required.
Product information on our website should not be treated as medical, dermatological or professional health advice.
6. Pricing and Availability
All prices are listed in Indian Rupees unless stated otherwise.
Prices, offers, discounts, product availability, bundles, free gifts and shipping charges may change without prior notice.
If a product is listed at an incorrect price due to technical error, typographical error or system issue, we reserve the right to cancel the order and refund the amount paid.
7. Orders
Placing an order does not mean automatic acceptance of the order. An order is accepted only after confirmation, processing or dispatch from our side.
We may refuse, cancel or limit orders for reasons including:
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Product unavailability.
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Payment failure.
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Pricing or listing error.
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Incorrect customer information.
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Suspected fraud.
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Offer misuse.
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Bulk purchase for resale.
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Courier serviceability issue.
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Violation of our policies.
If a prepaid order is cancelled by us, the eligible refund will be processed as per our Refund Policy.
8. Personal Use Only
Products purchased from W7 Makeup India are meant for personal use only.
You may not purchase products for unauthorised resale, redistribution, commercial sale, marketplace resale, bulk trading or any activity not approved by us in writing.
We reserve the right to cancel bulk or suspicious orders.
9. Payments
We may accept payments through UPI, debit card, credit card, net banking, wallets, cash on delivery, gift cards, store credit or other available payment methods.
All payments are subject to verification and approval by banks, payment gateways or financial service providers.
We are not responsible for payment failures, bank delays, payment gateway downtime or incorrect payment details entered by the customer.
10. Shipping, Returns and Refunds
Shipping, delivery, failed delivery, cancellations, returns, replacements and refunds are governed by our Shipping & Return Policy and Refund Policy.
Due to hygiene and safety reasons, opened, used, swatched, tampered, damaged-after-delivery or non-resellable cosmetic products are generally not eligible for return unless the product delivered was wrong, damaged, defective, expired or otherwise required to be accepted under applicable law.
11. Offers and Promotions
Discounts, coupons, free gifts, cashback, rewards, referral offers, B1G1 offers, bundles and sale campaigns are governed by our Offer Terms and Conditions.
Unless clearly stated, offers cannot be combined with other offers.
We may modify, withdraw, suspend or cancel any offer in case of misuse, fraud, stock limitations, technical errors or business reasons.
12. User Content
If you post reviews, ratings, comments, photos, videos, testimonials or feedback, you confirm that the content is true, lawful and does not violate any third-party rights.
By submitting content, you grant W7 Makeup India permission to use, display, edit, repost, publish or promote such content on our website, social media, advertising, emails or other marketing channels.
We may remove content that is false, abusive, misleading, offensive, unlawful, promotional, spam-like or makes prohibited product claims.
13. Intellectual Property
All logos, trademarks, product images, designs, content, text, graphics, icons, videos, website layout and software belong to W7 Makeup India, its affiliates, licensors or brand owners.
You may not copy, reproduce, modify, distribute, sell or commercially exploit any website content without written permission.
14. Third-Party Services
Our website may use third-party services such as payment gateways, logistics partners, analytics tools, advertising networks, review tools, customer support tools and social media integrations.
Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party actions, delays, failures or practices.
15. Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery timelines, availability or other details.
We reserve the right to correct errors, update information, cancel orders or change details at any time, including after an order has been submitted, where permitted by law.
16. Limitation of Liability
To the maximum extent permitted by law, W7 Makeup India will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, loss of business, data loss, delivery delay, website downtime or service interruption.
Our total liability, if any, will generally be limited to the amount paid by you for the relevant product or order, unless applicable law requires otherwise.
Nothing in these Terms limits rights that cannot be excluded under Indian consumer protection laws.
17. Indemnity
You agree to indemnify W7 Makeup India, its directors, employees, partners, vendors, affiliates and service providers against claims, losses, damages, liabilities or expenses arising from your misuse of the website, breach of these Terms, violation of law or infringement of third-party rights.
18. Force Majeure
We will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, riots, war, government actions, internet failures, courier disruption, payment gateway downtime, supply chain issues or other force majeure events.
19. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.
20. Waiver
Failure by W7 Makeup India to enforce any right or provision under these Terms will not be considered a waiver of that right or provision.
21. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping & Return Policy, Offer Terms, Competition Terms, Mobile Terms and other website policies, form the complete agreement between you and W7 Makeup India regarding your use of our website and services.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any dispute shall first be raised with our customer support or grievance team. If unresolved, the dispute shall be subject to the appropriate courts or forums having jurisdiction in [City], India, without affecting your statutory consumer rights.
23. Changes to These Terms
We may update these Terms & Conditions at any time by posting the updated version on this page. Continued use of the website after changes means you accept the updated Terms.
24. Contact Us
W7 Makeup India
Legal Entity: [Legal Entity Name]
Registered Address: [Registered Address]
Customer Care Email: [Customer Care Email]
Grievance Email: [Grievance Email]
Phone: [Phone Number]